The City of Ann Arbor has an Insurance Board which administers the self-insurance fund of the city. For most types of claims, the city is self-insured. This Board and its adjusters, ASU Group, are the only persons empowered to take action on such claims. If the city has obtained insurance for the type of damage for which the claim is filed, the insurance company handles the adjustment and payment, if any, for the claim.

Any statements or promises made to you concerning your claim by any other city employee or agency are unauthorized and are not binding on the Board.

A claim can be considered only after it is filed in writing at the Office of the City Clerk. Claim Information and Procedures Form PDF link. The claim should be delivered to:

Office of the City Clerk
City Hall
100 N. Fifth Avenue
P. O. Box 8647
Ann Arbor, Michigan 48107- 8647

Upon receipt of the claim, a number will be assigned to begin the claim process.

In order for the Board to consider your claim, you must provide the following information within forty-five (45) days of the date the damage was discoverved for a sewer claim and within ninety (90) days of the incident for a standard claim.  (You must file your claim within that time even if you do not have all the required information).

A statement that you intend to hold the city liable for the injury or damage, or claim.

The time, date and exact location of the reported incident.

The nature and extent of the injury, damage, or claim so far as known.

The manner in which the injury, damage, or claim occurred.

The name and address of any witnesses.

Police accident report or number, if any.

The amount of damages claimed. In all cases, damages should be itemized and totaled.

For property damage cases, this would include estimates for repair (at least 2 estimates for automobile damage), evidence of the fair market value of the property, and evidence of the condition of the property immediately prior to the accident.  For proof of damages, attach receipts, photos, or written estimates.

For personal injury cases, necessary information includes records of the injury and medical reports.

Provide name, policy number and phone number of your insurance company.

Be sure your name, address and telephone number are on your claim.

The Board cannot consider your claim until all necessary information has been received. No money may be paid out of the Insurance Fund until the Board has investigated your claim and its report has been received and accepted by the City Council. Because of the procedure that must be followed, some time must elapse between the filing and final disposition of your claim. Please be assured that as soon as you provide the Board with the necessary information, your claim will be promptly considered and you will receive a response on your claim.

If you have any questions or would like more information, please call (734) 994-4699.