ANN ARBOR ANNUAL DRINKING WATER QUALITY REPORT
We would like to say a special thanks to all of our customers who took the time to respond to this survey. Your feedback has been very informative and helpful to us! Given below is a synopsis of the survey results. We will be reviewing these results and incorporating some of them into next year’s report. What we do not incorporate this next year, we will retain for future use. Thank-you.
440 responses to the survey were received out of approximately 49,000 mailed. (0.9% return rate.)
- Which section(s) of the report did you read?
# of responses/Topic Area
372 Water Supply and Treatment
375 Frequently Asked Questions
365 Boil Water Information
333 Wellhead Protection Program
366 Water Quality Test Results
340 Notice of Violations
290 Additional Information & Contacts
- How would you rate each of the following?
|
|
Very good |
Good |
Average |
Poor |
Very poor |
Overall rating |
|
|
5 pts |
4 pts |
3 pts |
2 pts |
1 pt |
|
|
The format and ‘look’ of the report |
306 |
90 |
19 |
2 |
4 |
4.6 |
|
Ease of understanding |
221 |
159 |
29 |
5 |
4 |
4.4 |
|
Usefulness of the content to you as a Consumer |
189 |
169 |
46 |
7 |
7 |
4.3 |
|
Increasing your awareness of the issues |
236 |
136 |
34 |
5 |
5 |
4.4 |
|
Interest in contents |
204 |
144 |
66 |
88 |
3 |
4.3 |
|
The report overall |
257 |
131 |
21 |
4 |
7 |
4.5 |
- Which sections or articles were most useful to you as a customer?
119 Water Quality Test Results
90 Boil Water Information
63 Frequently Asked Questions
53 Water Supply and Treatment
46 All
44 Notice of Violations/regulations
37 Wellhead Protection Program
13 Additional Information & Contacts
13 Dioxane (FAQ)
13 Contamination
7 Like having the pictures with the info.
7 Water sources
4 None
4 Levels of Arsenic (FAQ)
4 Filtration project
2 Cryptosporidium
1 Copper & lead
1 pictures
1 Main Break
1 Patches on sewer drains
1 New valve picture
1 cost section (FAQ)
19 misc. comments
- Any other suggestions or comments? Is there anything in particular you would like to see covered?
320 comments received
5 additional comments from web site
5 requiring additional follow-up via phone contact
|
Topic |
Number of comments |
|
Good work/report/thanks |
82 |
|
Cost |
31 |
|
Water quality information, graphic representation |
19 |
|
Source & distribution water protection |
18 |
|
Water bills & rates |
13 |
|
Negative perception of utility |
12 |
|
Storm water, FDD, sewer |
11 |
|
Pall/1-4dioxane/Monty well |
10 |
|
Additional water quality info |
9 |
|
History |
9 |
|
More pictures |
9 |
|
NE tank/water pressure |
9 |
|
Treatment |
8 |
|
Bottled water |
7 |
|
Vulnerability/security |
7 |
|
Violations |
6 |
|
Water use and comparison to other cities |
6 |
|
Boil Water/contamination events |
4 |
|
Hardness, lime deposits |
4 |
|
Health effects |
4 |
|
Infrastructure |
4 |
|
Larger print |
4 |
|
Legislation, public affairs, emerging issues |
4 |
|
Multiple copies |
4 |
|
WHPP, maps |
4 |
|
Hazardous waste disposal/recycling |
3 |
|
Like other publications – HRWSC flyers, water/recycle magazine |
3 |
|
Main breaks |
3 |
|
PH (high) |
3 |
|
Testing schedules & protocols |
3 |
|
Water filters |
3 |
|
Water loss & conservation |
3 |
|
Change EPA language format/content |
2 |
|
Hydrant flushing |
2 |
|
Lead |
2 |
|
More frequent updates |
2 |
|
More Info to renters/condos |
2 |
|
River discharges, road salt |
2 |
|
Rusty water |
2 |
|
Taste |
2 |
|
Air in water |
1 |
|
Buy Detroit |
1 |
|
Calibration of testing equipment |
1 |
|
Cat urinary problem |
1 |
|
City areas |
1 |
|
Companies that test water |
1 |
|
Format changes |
1 |
|
Great Lakes Weather Charts |
1 |
|
Hot versus cold water |
1 |
|
Lawn clippings in streets |
1 |
|
Meter reading for apartments |
1 |
|
Odor (sulfur) |
1 |
|
Phosphorus |
1 |
|
Remove all dangerous substances |
1 |
|
Tour request |
1 |
|
Water storage for emergencies |
1 |
|
White particles in water |
1 |