-
Commendation Procedure
-
Complaint Procedure
The Ann Arbor Police Department is proud to provide modern, quality law enforcement services to the citizens of Ann Arbor and its visitors.
The Ann Arbor Police Department is continuously striving to provide the highest quality service by monitoring the performance of its employees.
The Police Department is sincerely interested in both rewarding above average performance and in taking corrective action in those instances where an employee’s performance fails to meet acceptable standards.
Citizen Commendation Procedure
1. To commend or compliment the performance of an Ann Arbor Police Department employee, notify a Police Department supervisor by calling the Ann Arbor Police Department Command Office at 734-994-2878 or by mailing comments to the address listed on the back of this pamphlet.
2. When a compliment or commendation is received, it will be forwarded to the officer and his/her supervisor.
3. Letters of commendation from citizens are placed in the employee personnel files. The Police Department and its employees appreciate the efforts and consideration of concerned citizens who take the time to commend employee performance.
Complaint Procedure
It is the policy of the Ann Arbor Police Department to investigate all allegations and complaints of misconduct against any member of the police department. Proper adherence to the provisions of this policy will resolve disputes and facilitate prompt and equitable corrective disciplinary action.
1. To file a complaint against an Ann Arbor Police Department employee, contact a police supervisor or any department member: by coming in person to the Police Department; or by writing; or by telephone.
2. All complaints received by non-supervisory employees will be immediately directed to a police supervisor
3. Letters or telephone calls may be anonymous.
4. On all complaints, a Personnel Complaint Form is completed by a Police Department supervisor, based on the information provided.
5. Persons making a complaint are encouraged to provide a written account of the incident to avoid conflicts in interpretation.
6. A copy of all complaints and the resulting investigation will be routed to the Chief’s Office for review and resolution.
7. Notification will be made to the reporting party informing him/her of the results of the departmental investigation. If the complainant did not give an address or phone number, notification cannot be made. However, you may contact our Professional Standards Section (734-994-0497) to check on how your complaint was resolved. A letter will be sent on those investigations that will involve a significant amount of time. The letter will explain the status of the investigation.
For further information, write or call:
Ann Arbor Police Department
Professional Standards Section
100 N. Fifth Avenue
P.O. Box 8647
Ann Arbor, Michigan 48107
734-994-0497