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Street Snow Removal

To report problems with excess snow or ice on a street or a sidewalk, use the A2 Fix It app, the A2 Fix It page, or call 734.794.6320, Monday through Friday, 7:30 a.m. – 5:30 p.m.

Winter road basics

Visit the Snow Plow Map for real-time information on serviced routes, routes in progress, and routes to be serviced next.

  • Winter road maintenance aims to provide safe surfaces for travel at reasonable speeds.
  • The goal is to treat or plow all streets within 24 hours of an average 4-inch snowstorm. However, during significant snow events, it can take several days to complete plowing in all residential neighborhoods.
  • Plows will deposit snow on sidewalks during normal plowing. We recommend waiting until the plows have passed to shovel sidewalks and driveways.
  • The city is not responsible for keeping mailboxes clear of snow or ice, including what may be plowed on or around them.
  • Schools and privately owned lots and roads are not maintained by city crews.

Priority 1 and 2 routes consist of 346 lane miles of major roads that are critical for travel within city limits. These routes are treated with anti-icing agents, plowed, and salted to bare pavement. This category also includes some local roads that are on school routes and/or have problem areas such as steep inclines, bridges, and curves.

Priority 3 routes consist of 500 lane miles on local roads, mainly in residential areas. Plowing begins at 4 inches of accumulated snow and is prioritized based on solid waste routes. Local roads are plowed within 24 hours after the snow stops falling.

Buffered or protected bike lanes are treated to bare pavement with specialized equipment and will be plowed and treated within 24 hours.

On-street bike lanes are treated in conjunction with the roadways, plus an additional pass after an event to push snow back.

City-maintained sidewalks and midblock crosswalks will be serviced by a city contractor during events with total snow accumulation depths greater than 1 inch and/or areas receiving freezing rain.

From the Michigan State Police:

 1. SLOW DOWN AND ALLOW AT LEAST 12 CAR LENGTHS (200 feet) BETWEEN YOUR VEHICLE AND THE SNOWPLOW

If you can’t see the snowplow’s mirrors, the driver can’t see you. Hanging back will also give you better visibility if the plow is creating a “snow cloud,” and more reaction time to hit the brakes if the snowplow stops (which they often do). Another good reason to stay back: the snowplow may be spreading salt, sand and/or calcium chloride.  

 2. DO NOT PASS

While it may be tedious to be stuck behind a slow-moving snowplow, you’re better off to hang back and not attempt to pass. Here’s why:

  • Snowplows are heavy! They can weigh as much as 30 tons. A passenger vehicle weighs in at around 2 tons. 
  • Snowplows can be unpredictable. They make wide turns and sometimes overlap lanes. 
  • Plow blades are sharp. In a collision, the blade of the plow can tear apart a smaller vehicle.
  • Wing plows can be invisible. The wing plow—a 10-foot plow on the side of the truck which extends 2 to 10 feet beyond the truck’s width—can weigh nearly as much as a compact car. While in use, it can kick up enough snow to obscure it completely from view.    
  • It’s the law (on one side, anyway). It is illegal in Michigan to pass a snowplow on the right. And while it’s not illegal to pass on the left, you should do so with extreme caution.

 3. WHEN YOU MEET A SNOWPLOW

If you meet a snowplow coming in the opposite direction (such as on a two-lane road), slow down by taking your foot off the accelerator, turn on your windshield wipers and increase your distance from the centerline (if you can do so safely). 

 4. MOVE OVER FOR STOPPED SNOWPLOWS

A snowplow is considered an authorized vehicle for purposes of Michigan’s Move Over law. If you see a stationary snowplow on the side of the road, you must slow down to at least 10 mph slower than the speed limit and move over to an open lane. If this is not possible, slow down and pass, allowing as much room as possible. Violating the Move Over law can result in penalties and fines.

During the winter, the city provides residents with up to five gallons of a sand/salt mixture, per visit, at ​locations around Ann Arbor. Residents need to bring their own shovel and bucket as well as load material themselves from the marked boxes. Sand/salt mixture is not for contractors or landscapers. Material is typically available starting in late November.​

Locations for pick up include:

Residents and/or property owners are responsible for removing snow/ice from adjacent sidewalks, crosswalk ramps and bus stops.  Residents/property owners will receive only one warning per season before being fined. For more information, please visit the Community Standards sidewalk page

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