Commercial Trash Billing Transition
As of July 1, 2023, invoicing for commercial trash services for Ann Arbor businesses has transitioned from the City of Ann Arbor to Waste Management (WM) and billing frequency changed from quarterly to monthly. Updated rates are available on the city's Business Trash Services page.
As part of this shift, customers have the ability to utilize MyWM, a customer account portal for submitting service requests, paying bills, making changes to services and more. MyWM can be accessed online at www.wm.com or downloaded as an app in your phone's app store. Instructions to create your MyWM account are included with your invoice.
How to Create a MyWM Profile Vido
To discuss billing after July 1, 2023, please contact Waste Management Customer Service at 866.797.9018 or by email at CustomerServiceCM_GLA@wm.com.
What if there is a missed pickup?
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Contact WM Customer Experience at 866.797.9018, CustomerServiceCM_GLA@wm.com or contact them through your MyWM digital account once setup. Please have your customer ID ready, which will be provided in the first bill. Make sure to ask for the Great Lakes Public Sector team when calling, as they will have knowledge of the Ann Arbor commercial solid waste franchise collection agreement.
Where can I find rate information?
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Rates are available on the city's Business Trash Services page and include service charges from WM and administrative fees from the City of Ann Arbor.
Will service change?
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There will be no interruption to trash service. After the first 90 days, WM may "right-size" service and will contact customers if their service is impacted.
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Beginning July 1, 2023 optional commercial compost collection was made available, for a fee. If you are interested, visit the city's Commercial Compost Collection for Food Scraps webpage.
Will Sunday pickups take place?
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Sunday collection will begin the week of July 16, 2023. To request Sunday service, please contact WM Customer Experience at 866.797.9018, or by email at CustomerServiceCM_GLA@wm.com. Make sure to ask for the Great Lakes Public Sector team when calling, as they will have knowledge of the Ann Arbor commercial solid waste franchise collection agreement.
Instructional videos for MyWM
My accounts
My billing
My services
First floor, 301 E. Huron Street, Ann Arbor, MI 48104
Monday-Friday
7:30 a.m.-5:30 p.m.
To report missed pickup or other problem, please use A2 Fix It.
734.994.7336
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